February 17, 2010
Dear Pohanka Lexus,

Yesterday I took my car to Lexus as I was telling you.  After having me wait for 2 hours they told me they couldn’t find anything wrong with my car.  I threw a hissy fit in their lobby.  Please keep in mind I was sick and just dealt with my floors (brand new hardwood kitchen floor 2 weeks old destroyed by water, total cost $600) so I was not in a pleasant mood.  I told them that they were to keep my car overnight, start it in the morning and then they would smell the gasonline odor coming from my heating system.  Guess what I found out when I called Lexus today at 1pm.  They found a leaky gasket, what a surprise.  They then tried to tell me that it was put in by a different dealer at around 25k miles.  I was at work so I had to restrain myself when I explained that I bought the damned car at Pohanka and it has never been serviced anywhere else.  I pay a premium for service so I don’t have to deal with idiocy.  I’m not positive I spelled that last word right, how ironic. 

Love,Pat